Terms and Conditions for Personal Training and Classes
Introduction
Your agreement is with your personal trainer (the “Trainer”) who delivers your training.
These Terms and Conditions form part of your agreement with the Trainer. You understand that the Trainer is self-employed and that you are entering into a contract with her alone.
Your instructions to commence personal training will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”). You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.
Trainer’s Obligations
The Trainer will use her skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.
The Trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals. Apart from the initial consultation (and the first personal training session if taken immediately afterwards) each personal training session will last approximately 60 minutes unless otherwise agreed (a “Session”).
The Trainer will provide instruction, advice, supervision and support needed within a group setting (“Class”). Each class will last around 50 minutes, unless otherwise stated.
You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the Sessions/Classes. You acknowledge that individual results may vary and that no particular result is guaranteed by your Trainer.
All Client information will be kept strictly private and confidential.
Your Obligations
It is understood between you and your Trainer that both must commit to your training programme 100% in order for you to achieve results.
You are required to arrive on time for each Session/Class so that the Trainer’s full training plan is achieved on each visit.
You are required to wear appropriate clothing and footwear.
You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.
Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.
You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.
If your Trainer requires further medical information from a practitioner, you must provide such details.
You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by her gross negligence or intentional act.
Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.
If you bring children or minors to the Session/Class they remain your responsibility throughout and the Trainer cannot be held liable.
Cancellation and Refunds
24 hours’ notice of cancellation or postponement is required for all appointments. Notice of less than 24 hours will incur full payment of the full Session/Class fee.
Once purchased, your Sessions/Classes are non-refundable and non-transferable.
If a Session/Class is booked within the same week/term then the credit will not be lost.
Lateness Policy
If the client is late the Session/Class, it cannot be extended and will end at the appointed time.
If the Trainer is late, additional time will be added to the Session/Class or to subsequent Sessions/Classes.
Health and Safety
Your Trainer has completed and holds a current certificate for emergency first aid at work approved by the Health and Safety Executive.
Your Trainer has £5 million public liability insurance cover.
If your Trainer conducts the Sessions/Classes on your premises you are responsible for providing a safe exercise environment.
General
You understand that in the unlikely event of your Trainer being unable to continue your training, for any reason, you can request a full refund from your Trainer for any unfulfilled Sessions/Classes.
The Trainer has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Trainer will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to the Trainer.
You are responsible for keeping all your contact information and marketing preferences up to date with the Trainer. In order to comply with the General Data Protection Regulation 2016/679 (GDPR), the Trainer will only do what you ask her to do, or what you have given her permission to do with any personal or sensitive information held about you. See our Privacy Policy for more information
Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session/Class means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.
This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.
Privacy Policy
Purpose of this privacy policy
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we must give you even more information than we do now about the way in which we use, share and store your personal information.
This means that we have a new privacy policy so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
This privacy policy comes into effect on 25 May 2018.
Who are we?
JODIE TAYLOR FITNESS is the data controller (jodietaylorfitness@gmail.com). This means we decide how your personal data is processed and for what purposes.
Whose information does this privacy policy apply to?
This privacy policy applies to information we collect from:
clients;
prospective clients;
former clients;
people who subscribe to our newsletters;
visitors to our website.
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing data concerning health or data concerning a person’s sex life or sexual orientation. Examples of special category data we may hold about you include your client notes and screening questionnaires.
How do we process your personal data?
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We store your personal data electronically and sometimes in hard copy and use it for the purposes set out below.
Sections 1 – 3 apply to our clients, prospective clients and former clients:
We use your name, telephone number and email address to make and rearrange appointments.
We use your name and email address, only if we have your consent, to send you marketing materials.
Some clients and prospective clients tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
Sections 4 and 5 apply to subscribers to our newsletters:
- We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes. This data is stored and transported electronically.
- We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information, please see MailChimp’s privacy policy.
Sections 6 and 7 apply to our website users:
- When someone visits our website (www.jodietaylorfitness.co.uk) we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
- We use website cookies to improve user experience of our website by enabling our website to ‘remember’ users for the duration of their visit – using a ‘session cookie’. For more information about cookies, please see our Cookie Policy.
Cookie Policy
About this cookie policy
This policy explains what cookies are and how we use them, the types of cookies we use and how you change your cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
Your current state: Consent accepted. Manage your consent.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly and help us improve the user experience.
How do we use cookies?
Our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly. They do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for us to analyse how the website performs and how you interact with it.
What types of cookies do we use?
Necessary: these cookies are absolutely essential for the website to function properly. They ensure basic functionalities and security features of the website, anonymously.
Performance: these cookies are used to understand and analyse key performance indexes of the website which helps in delivering a better user experience for visitors.
Analytics: these cookies are used to understand how visitors interact with the website. They help provide information on the number of visitors, bounce rate, traffic source, etc.
Advertising: the information stored in these cookies may be used by the third-party providers such as Facebook to show you ads on other websites on the browser as well.
Others: uncategorized cookies are those that are being analysed and have not been classified into a category as yet.
How can I control the cookie preferences?
Should you decide to change your preferences during your browsing session, use the ‘Manage your consent’ link at the top of this page.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. To find out more about how to manage and delete cookies, see www.allaboutcookies.org.